![]() If your company is open to dialogue, your company is easier to trust.Īnd that trust can be earned on reputation alone. Once someone engages with you on Facebook Messenger, you can also use sponsored messages to continue the conversation later, including following up with upsell or upgrade offers timed to the end of a trial. Source: Simons on Facebook Messenger Handle transactions and upsellĪ one-to-one communications channel like Facebook Messenger offers exceptional opportunities to understand your (potential) customers on an individual level and make product recommendations that serve a specific need at a particular moment in time.įacebook Messenger marketing allows you to interact in ways that lead to real business outcomes, like offering a trial or coupon, collecting lead information, or even making a sale. Using Messenger allows you to be there where and when they need you to be.Īs you’ll see below, Messenger automations allow you to offer personalized support even when your team is not available. No one wants to look up a customer support email address or phone number when they can simply click a message icon to access your team directly from Facebook.Ī fast, easy resolution to a support query can turn a frustrating experience into a positive one for your customers. But customers expect to access customer support on the social channels where they follow and interact with brands. You might think of social media primarily as a marketing channel. If you’re not available on Facebook Messenger, you’re missing an incredible opportunity to connect with your existing audience and potential new customers. More than a billion messages are sent between individuals and businesses every month on Facebook Messenger. Book a Demo The benefits of using Facebook Messenger for business Stay connected with your audience and customers We’re always working to give you more control over your privacy, so as we introduce more privacy features, you’ll have this centralized place to find them.Manage all your messages stress-free with easy routing, saved replies, and friendly chatbots. ![]() App Lock and the Privacy section let you tailor your experience and choose settings that work best for you. The Privacy section makes it easy to access settings and features like the audience for your stories, muted stories and blocked people. You can find this feature in the new Privacy settings section. The feature is available today on iPhone and iPad and will come to Android in the next few months. This optional feature gives you the confidence to know that if a friend or family member needs to borrow your phone, they won’t be able to access your chats.Īpp Lock uses your device’s privacy settings like fingerprint or face authentication to unlock the Messenger app, and your touch or face ID is not transmitted to or stored by Facebook. New Privacy Features: App Lock and Privacy SettingsĪpp Lock lets you add another layer of security to your private messages and helps prevent other people from accessing them. Today, we’re announcing new privacy and security features that give you more control. Privacy is at the heart of Messenger – where you can be yourself with the people who matter most to you, whether that’s through a message, video chat, call or a Messenger Room.
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